Lily & Lord is an Australian-made fashion brand dressing women and children to feel their best selves while changing the world. We offer ethical and sustainable garments, crafted with GOTS-certified organic cotton and non-toxic materials. Lovingly made in Brisbane by a social enterprise sewing studio empowering Australian refugee women.
GOTS-certified organic cotton dyed with non-toxic dyes Bluesign-certified mother-of-pearl buttons OEKO-TEX 100 certified elastic bands and threads
Yes, we ship worldwide! SHIPPING FROM AUSTRALIA TO THE U.S. --> Flat rate of US$15.00 for standard shipping to the U.S. DELIVERY SPEED --> Delivery speed for standard shipping is 7-14 business days after dispatch. A tracking link with updated delivery progress will be sent to your email. --> Due to the COVID-19 pandemic, please allow an additional 5-10 days delivery delay. --> We aim to dispatch your order within 1-2 business days. SHIPPING COURIER & CARBON OFFSETTING --> For destinations outside Australia, we use DHL GoGreen for carbon neutral shipping. CUSTOM DUTIES AND TAXES --> For orders outside of Australia, please be aware that you may be charged customs duties and taxes by your government. These duties and taxes are not included in the price of the goods and are not included in the shipping fees. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, lies with the order recipient. --> To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is intended as a gift. MAKING CHANGES TO YOUR ORDER --> Please check your order details for accuracy. If you need to amend your order, please email us at firstname.lastname@example.org immediately. Please note that while we try to accommodate your order modifications where possible, we reserve the right to reject modifications to your order at our discretion. --> Please be aware that if you entered an incorrect address, we will not be liable for any associated loss incurred by you or compensate for any additional shipping costs.
FOR FAULTY, DAMAGED OR INCORRECT ITEMS RECEIVED --> In the rare occurrence that you should receive a faulty, damaged or incorrect item, please email us at email@example.com as soon as you receive the item and describe the fault with the product. --> Please note that if the colour of the item received varies to the colour you saw on your screen but the colour confirms to the deion displayed on our website, the product will not be considered faulty or incorrect. --> If your item is eligible for a refund, we will provide either a full refund (includes shipping costs) to the original purchaser's credit card or a Lily & Lord store voucher. Forr safety reasons due to COVID-19, we do not provide returns or exchanges if you changed your mind or selected an incorrect size. IMPORTANT: We cannot accept returns without prior contact by email. If you have any questions regarding the status of your refund, please contact us at firstname.lastname@example.org.
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