Velia Sierra Design produces high-end, organic linen womenswear and menswear in Guadalajara, Mexico since 1982. As a leading brand in linen products, they reinvent luxury through creativity, comfort and sustainability.
All of our linens are sourced from mills in Italy and France. We ensure that all producers and suppliers within our supply chain produce 100% organic textiles with ethical practices. Some of our linens are exclusively designed and made for us, with quality and durability always being reference points in our design process.
Velia Sierra Design makes shipments ONLY when the merchandise has been previously paid.
Domestic shipments (within Mexico) last 3-7 days in transit, and international shipments (U.S. and other locations) last 4-10 days in transit.
For any questions or suggestions, contact us directly by email at email@example.com, with the subject title "Shipping Policy" and its respective message.
Please take into account that we ship EXCLUSIVELY through our parcels, which are DHL and Estafeta. We only make exceptions regarding packages at the request of the client. In these situations, the company is not responsible for damage or loss. Shipping is non-refundable.
We accept exchanges for size of merchandise within 5 days of receipt of product. All items MUST be returned in new condition and unused, with original tags and packaging, for exchanges to be eligible. In the case that we consider products to have been used, soiled or damaged, exchanges will NOT be eligible. We do NOT make exchanges for changes in mind or wrong decisions by customers. We ONLY make exchanges if the merchandise is faulty. If you would like to exercise your right for an exchange, please contact us directly via email at firstname.lastname@example.org, with the subject title “Exchange Policy” with images attached of the product(s). We do NOT issue refunds or returns, only exchanges. Shipping is non-refundable.