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To return items purchased on our website (please make sure you comply with the Return conditions (click here to read them)), please follow these steps:
- Send an email to firstname.lastname@example.org indicating the order number and your email address.
- In the same email, please inform us the reason for the return.
- Please pack and seal the product in the same condition you received it (including the MOMOC shoe bag), preferably in its original packaging.
- Send by mail (we recommend GLS or in Spain Correos) to the following address:
MOMOC (att. E-shop),
MULTISERVICIOS EXPRESS, S.L.
P.I.C.A. C/.BENELUX, PARCELA 64 03600-ELDA (ALICANTE)
- Once the returned product has been inspected to verify compliance with the Return conditions (click here to read them) we will process your return.
- Check the section: When will I get my refund if I return an order online?
In general, an item can only be returned if it meets the following conditions:
– The item has not been used (applies to both exchanges and returns)
– It has been less than 15 days since you received the item
In addition to the above requirements, the item must be returned in the same condition in which it was received (including the Momoc shoe bag). If you no longer have the original packaging, please replace it with packaging of similar size and capacity.
If all of these conditions have been met, we will refund the cost of your purchase, minus the initial shipping costs. If you are returning an item because of a manufacturing defect attributable to Momoc, we will reimburse you for the return shipping costs.
MOMOC is not responsible for lost packages sent by you in the process of exchange or return. Thus, we strongly recommend that all shipments carried out by you are traceable, with a tracking number or similar, as supplemental proof; and
We will process your refund within 15 business days (Monday to Friday) after receiving the returned merchandise. Once it has been processed, the refund will be made by the same method used to make the original payment.
You are responsible for assuming all shipping costs, except in certain cases. We will not accept cash-on-delivery returns under any circumstances.
Only products purchased at Momocshoes.com can be returned or exchanged via our website.