Zen + Ether

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Zen + Ether is an eco-luxe brand that focuses on the art of relaxation. Our products are sustainably created to help you incorporate moments of relaxation in your everyday beauty routine. We believe in preservation of ourselves and preservation of our most natural source of relaxation: the Earth. We use a combination of organic and wildcrafted ingredients and our products are packaged using recyclable and zero-waste material.

Materials
All products are made with organic and wildcrafted ingredients; and are packaged using glass, bamboo and plantable paper.
Shipping Policy
All items are shipped via USPS or UPS.
Return Policy
REFUND POLICY We hope that you’ll love our products and never have a reason to return anything. However, just in case you need to, we want to make it as stress-free as possible. Our return policy is outlined below. Please read it carefully and reach out to us if you need to return or exchange something. Returns We accept returns within 30 days. After 30 days we are, unfortunately, unable to offer you a refund or exchange. Only unopened, unused items are eligible for return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items include gift cards and any other digital products that we offer. Items marked as final sale are not eligible for return. If you need to return an item, please contact us within 30 days of purchase with your order number. You may contact us by email, or you may fill out our Contact Form. If we ship the wrong item to you, or if it arrives damaged, we’ll replace it at no additional cost to you. If you need to return an item, because of no fault of ours, you will be required to pay the return shipping cost. We strongly encourage you to reach out to us about our products before purchasing, if you have any questions or need help making a selection. We are here to help and would love to chat with you. You can contact us by using the Contact Form, by clicking on the Message button on our website or by sending us an email. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at hello@zenandether.com or submit a request on our Contact Form. We strongly encourage you to reach out to us about our products before purchasing, if you have any questions or need help making a selection. We are here to help and would love to chat with you. You can contact us by using the Contact Form, by clicking on the Message button on our website or by sending us an email. Refunds If your returned item is not in its original condition, is damaged or missing parts for reasons not due to our error or is returned more than 30 days after delivery, only a partial refund will be granted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven (7) business days of receipt of the item. Please note that it may take some time to see the refund in your account after we process it, since your bank may have additional processing times. If you do not receive your refund after fourteen (14) business days, please check with your bank or credit card company to find out when your refund will be officially posted. If you have done all of this and still have not received your refund, please contact us at hello@zenandether.com. Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, an electronic gift certificate will be issued to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, we will send a refund to the gift giver (original purchaser) and they will be notified of your return. Shipping To return your product, please mail your product to: Zen and Ether, 6400 Baltimore National Pike, #251, Baltimore MD 21228, United States. Please contact us before sending any items back. You will be responsible for paying for your own shipping costs for returning your item, unless your return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75 we encourage you to consider using a trackable shipping service or purchase shipping insurance as we cannot guarantee that we will receive your returned item.
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