Once an order is placed you will receive an initial email with your purchase order number and a follow up email with a tracking number once your product has been shipped.
If the order has not yet been shipped, you must request to cancel the order within 24 hours unless otherwise specified by the designer. This can be done by checking each designer’s profile and policy by clicking into the designer’s brand name.
If you have any issues or questions contact us directly at email@example.com.
You can check the shipping status of your order by using the tracking information provided in the confirmation email after purchasing an item. If you have more questions about your shipment, or if tracking information isn’t available, contact firstname.lastname@example.org for help.
Each designer on Pildora is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from designer to designer.
Before purchasing, review the shop’s Returns & exchanges policy. You can find the designer’s policies on their profile page under Shipping & Returns.
If you are looking to return an item you must contact the Pildora team at email@example.com. Please check each designer’s policy regarding if they accept returns and exchanges.
If they do, you must contact the Pildora team within 7 days of delivery for domestic items, and within 14 days of delivery for international items to be considered for a return unless otherwise specified by the designer.
The return will be processed by Pildora. If the designer offers returns you will receive the full refund from Pildora minus any shipping costs or international customs you may have paid for. Customers may be required to pay the return shipping fees.
Customs fees will not be refunded for international purchases.
Once a return has been processed, allow 7-10 business days before the refund is deposited.
Other issues with your order? We are here to help!
Email firstname.lastname@example.org with your concern and order number.
Accepting returns is not required, but if you do, you must work within the Pildora Policy to receive your seller fees back (shipping + international customs).
Once a customer receives their package, the customer will have 7 days to request a return unless otherwise specified in your store’s return policies.
Customers will request returns to the Pildora team directly at email@example.com. If you do receive a cancelation, exchange, or return request from a customer directly you must notify the Pildora team within 24 hours.
Once you confirm that a refund is valid and notify Pildora, we will be responsible for refunding customers through our marketplace. However, if you have already been paid for the purchase, Pildora will send you an invoice to make up for these costs.
Shipping and customs are reimbursed to sellers every 30 days with other payments.
Domestic taxes will be sent into applicable states by Pildora.
Pildora requires all designers to provide excellent customer care. If returns are requested, response within 24-48 hours is expected.