SHIPPING + RETURNS

Customers

Canceling Orders

Once an order is placed you will receive an initial email with your purchase order number and a follow up email with a tracking number once your product has been shipped.

If the order has not yet been shipped, you may request to cancel the order within 24 hours and the team will see what they are able to do.

  1. To request a cancelation email the Pildora team directly at customerservice@pildora.com
  2. We will put you in contact with the designer to confirm if a cancelation or exchange is accepted.
  3. If it is accepted Pildora will cancel the order.

If you have any issues or questions contact us directly at customerservice@pildora.com.

Shipping

You can check the shipping status of your order by using the tracking information provided in the confirmation email after purchasing an item. If you have more questions about your shipment, or if tracking information isn’t available, contact ​ customerservice@pildora.com for help.

Returns + Exchanges

Pildora offers free returns and exchanges for domestic sellers items within 30 days of receipt. If you purchased items through the marketplace from an ​international ​seller we will ask you to cover this fee.

There may be exceptions for certain goods where returns are not accepted such as vintage, cosmetics, certain fine jewelry, and made to order items. Before purchasing,review the shop’s Returns & Exchanges policy to see if returns and exchanges are applicable. You can find the designer’s policies on their profile page under ​Shipping &Returns​

If you are looking to return an item you can do so by requesting it on your Pildora Dashboard under ‘return requests.’ Checked out as a guest? No worries. You can input your order number and an account will be created for you to proceed with the return process.

  1. Want to make a return? Simply request a refund under ‘return requests’and input the reason for the return.

    REQUEST A RETURN

  2. Wait for a Pildora team member to contact you and help complete the process if the return is accepted.

Once Pildora is confirmed that the package is received back, you will be refunded through your original payment method. Once a return has been processed, please allow 7 business days before the refund is complete.

Other issues with your order? We are here to help!
Email customerservice@pildora.com with your concern and order number.

What should I do if the designer doesn’t accept returns?

If the designer doesn’t accept returns, you may be able to open a case with Pildora by emailing customerservice@pildora.com. You can open a case if your order wasn’t as it was described on Pildora.

Designers

Sellers are not required to accept a return or exchange. If you choose to not offer this, you are required to have this stated in your individual store policy. If you decide to offer returns, Pildora will provide the customer with a packing slip to be sent back to each store's origin address.

Please make sure you have your origin address written correctly within your designer dashboard. If the return is accepted, Pildora will proceed to reimburse the customer the cost, and invoice designers the appropriate amount if already paid out. In unique cases designers may be subject to a credit taken out of future store purchases instead of an invoice.